[{"data":1,"prerenderedAt":633},["ShallowReactive",2],{"guide-\u002Fen\u002Fguides\u002Fcustomers\u002Finbox":3,"guide-navigation-guides_en":454,"guide-surround-\u002Fen\u002Fguides\u002Fcustomers\u002Finbox":628},{"id":4,"title":5,"body":6,"description":445,"extension":446,"meta":447,"navigation":448,"path":450,"seo":451,"stem":452,"__hash__":453},"guides_en\u002Fen\u002Fguides\u002F4.customers\u002F1.inbox.md","Inbox",{"type":7,"value":8,"toc":427},"minimark",[9,17,22,33,44,47,53,61,65,71,78,85,88,129,136,148,151,155,158,164,171,178,184,190,195,208,214,224,239,243,253,256,263,268,272,283,290,297,301,309,315,319,325,331,337,346,350,371,377,381,391,398,407,411],[10,11,12,13,16],"p",{},"When visitors fill in the contact form on your site or request an appointment, their messages land in the ",[14,15,5],"strong",{},". Here you read them, reply and archive them. Your replies go to the visitor by email; if the visitor replies to that email, the answer comes straight to your own email address.",[18,19,21],"h2",{"id":20},"where-messages-come-from","Where messages come from",[10,23,24,25,28,29,32],{},"If you've added a ",[14,26,27],{},"Contact"," block to your site, visitors can write to you through the form. After sending, the visitor sees ",[14,30,31],{},"Your message has been sent",", and the message lands in your inbox.",[10,34,35],{},[36,37],"video",{"src":38,"poster":39,"controls":40,"muted":40,"playsInline":40,"preload":41,"width":42,"height":43},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Fvisitor-message.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Fvisitor-message-poster.webp",true,"metadata",1600,1000,[10,45,46],{},"The organization's owner also gets a notification email for every new message. The link in that email opens the message right in the inbox.",[48,49,50],"note",{},[10,51,52],{},"The form is protected against spam automatically: an invisible check filters out bots, and there are limits against very fast and very frequent submissions. There's nothing for you to set up.",[10,54,55,60],{},[56,57,59],"a",{"href":58},"\u002Fen\u002Fguides\u002Fcustomers\u002Fappointments","Appointment"," requests land in the same inbox.",[18,62,64],{"id":63},"use-the-inbox","Use the inbox",[10,66,67,68,70],{},"Press ",[14,69,5],{}," in the sidebar. The number of unread messages appears in the menu next to the icon.",[10,72,73],{},[74,75],"img",{"alt":76,"src":77},"The inbox: the message list on the left, the open message on the right","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F01-inbox.webp",[10,79,80,81,84],{},"Messages are listed on the left, newest first. Unread messages have a bold name and a dot; appointment requests carry an ",[14,82,83],{},"Appointment request"," label. Click a message to open it on the right; it's then marked as read.",[10,86,87],{},"Above the list:",[89,90,91,109,123],"ul",{},[92,93,94,97,98,100,101,104,105,108],"li",{},[14,95,96],{},"Folder:"," ",[14,99,5],{},", ",[14,102,103],{},"Unread"," or ",[14,106,107],{},"Archive",".",[92,110,111,97,114,100,117,104,120,108],{},[14,112,113],{},"Type:",[14,115,116],{},"All",[14,118,119],{},"Messages",[14,121,122],{},"Appointments",[92,124,125,128],{},[14,126,127],{},"Search:"," Searches names, emails, phone numbers and message text.",[10,130,131],{},[74,132],{"alt":133,"src":134,"width":135},"Choosing a folder: Inbox, Unread, Archive","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F10-folders.webp",420,[10,137,138,139,104,142,144,145,147],{},"The buttons in the top right of an open message let you ",[14,140,141],{},"Mark as unread",[14,143,107],{}," it. Archived messages aren't deleted; they move to the ",[14,146,107],{}," folder. Select several messages with the checkboxes in the list to mark them read, archive them or reply to them all at once.",[10,149,150],{},"Read and archive status is shared by the whole team: if a teammate opened a message, it shows as read for you too.",[18,152,154],{"id":153},"reply","Reply",[10,156,157],{},"Open the message. The email address and phone number the visitor left appear at the top as buttons; use them to open your email app, call or message on WhatsApp.",[10,159,160],{},[74,161],{"alt":162,"src":163},"An open message with the reply box below it","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F05-message-open.webp",[10,165,166,167,170],{},"Type your reply in the box at the bottom and press ",[14,168,169],{},"Send",". You can use bold, italic, underline, links and lists. The reply goes to the visitor's email address under your site's name, with the visitor's own message quoted at the bottom. If the visitor replies to it, the answer comes to your email address.",[10,172,173,174,177],{},"Replies you've sent are listed under the message as ",[14,175,176],{},"Sent replies",", so you can see who on the team replied what.",[10,179,180],{},[74,181],{"alt":182,"src":183},"Sent replies: an earlier reply under the message","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F06-reply-history.webp",[185,186,187],"tip",{},[10,188,189],{},"The reply email is prepared in the language of the page the visitor wrote from. For a visitor who wrote from your site's Spanish page, the email's standard wording is in Spanish too.",[191,192,194],"h3",{"id":193},"have-the-assistant-write-your-reply","Have the assistant write your reply",[10,196,67,197,200,201,204,205,207],{},[14,198,199],{},"Write with AI"," in the reply box. If you like, add ",[14,202,203],{},"Instructions"," (such as \"Thank them and say the order will be ready at 9 am on Saturday\") and press ",[14,206,199],{},". The assistant drafts a reply based on the visitor's message, the information on your site and your templates.",[10,209,210],{},[36,211],{"src":212,"poster":213,"controls":40,"muted":40,"playsInline":40,"preload":41,"width":42,"height":43},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Freply-with-ai.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Freply-with-ai-poster.webp",[10,215,216,217,220,221,108],{},"When there's already text in the box, the button becomes ",[14,218,219],{},"Improve with AI",": polish what you wrote with instructions like \"Make it shorter and more formal\". If you don't like the result, press ",[14,222,223],{},"Restore previous text",[10,225,226,227,230,231,233,234,238],{},"The assistant ",[14,228,229],{},"doesn't send"," the reply; you read it and press ",[14,232,169],{},". It doesn't make up information it doesn't know (prices, addresses…); it leaves a blank in square brackets instead (",[235,236,237],"code",{},"[price]","). If an unfilled square bracket is left in the text, you're warned before sending.",[191,240,242],{"id":241},"reply-on-whatsapp","Reply on WhatsApp",[10,244,245,246,249,250,252],{},"When a visitor leaves a mobile number, a ",[14,247,248],{},"Send on WhatsApp"," button can appear under the reply box. Pressing it opens your reply in WhatsApp, from your own account, addressed to the visitor's number; you send it from WhatsApp. Replies sent on WhatsApp don't appear in the ",[14,251,176],{}," list.",[10,254,255],{},"A visitor who left only a phone number and no email can't be emailed from the dashboard.",[10,257,258],{},[74,259],{"alt":260,"src":261,"width":262},"A visitor who left only a phone number","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F09-phone-only.webp",622,[48,264,265],{},[10,266,267],{},"For now, the WhatsApp button only appears for Turkish mobile numbers (starting with 05…). For other numbers, use the phone button at the top of the message to call or text the visitor.",[191,269,271],{"id":270},"reply-to-several-people","Reply to several people",[10,273,274,275,278,279,282],{},"Select several messages in the list and press ",[14,276,277],{},"Reply to all",". The text you write goes to each person as a ",[14,280,281],{},"separate"," email: each in their own language, quoting their own message. Recipients don't see each other.",[10,284,285],{},[74,286],{"alt":287,"src":288,"width":289},"The bulk reply window: Reply to 2 people","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F08-bulk-reply.webp",654,[10,291,292,293,296],{},"Wherever you write ",[235,294,295],{},"{name}",", each person's own name goes in: \"Hi {name},\" becomes \"Hi Jessica Nguyen,\" for Jessica Nguyen. People who left no email are skipped; the window tells you how many beforehand.",[18,298,300],{"id":299},"message-templates","Message templates",[10,302,303,304,306,307,108],{},"Save replies you write often (thanks, prices, directions…) as templates so you don't type them every time. Switch to the ",[14,305,300],{}," tab at the top of the ",[14,308,5],{},[10,310,311],{},[74,312],{"alt":313,"src":314},"The Message templates tab","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F03-templates.webp",[191,316,318],{"id":317},"start-with-ready-made-templates","Start with ready-made templates",[10,320,67,321,324],{},[14,322,323],{},"Ready-made templates",". Templates for thanking, sharing prices, inviting to an appointment, directions, calling back and more are listed. Pick the ones you want and add them.",[10,326,327],{},[74,328],{"alt":329,"src":330,"width":289},"The Ready-made templates window","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F02-starter-templates.webp",[10,332,333],{},[36,334],{"src":335,"poster":336,"controls":40,"muted":40,"playsInline":40,"preload":41,"width":42,"height":43},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Fstarter-templates.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002Fstarter-templates-poster.webp",[10,338,339,340,100,342,345],{},"In ready-made templates, details specific to your business are left in square brackets (",[235,341,237],{},[235,343,344],{},"[address]","). After adding them, open each template and replace these with your own details.",[191,347,349],{"id":348},"write-or-edit-a-template","Write or edit a template",[10,351,67,352,355,356,359,360,363,364,367,368,370],{},[14,353,354],{},"New template"," or click a template's pencil icon. The ",[14,357,358],{},"Template name"," appears in the list and the picker; the ",[14,361,362],{},"Text"," is what goes to the visitor. ",[14,365,366],{},"Insert visitor's name"," adds ",[235,369,295],{}," to the text; when replying, the visitor's name goes there.",[10,372,373],{},[74,374],{"alt":375,"src":376,"width":289},"Edit template: Address and directions","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F04-edit-template.webp",[191,378,380],{"id":379},"use-a-template","Use a template",[10,382,383,384,387,388,390],{},"Open the ",[14,385,386],{},"Template"," menu in the reply box and find the template by its name or a word in it. If the box is empty, the template fills it; if not, it's inserted where the cursor is. ",[235,389,295],{}," is filled in with the visitor's name right away.",[10,392,393],{},[74,394],{"alt":395,"src":396,"width":397},"The Template menu in the reply box","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Finbox\u002F07-template-menu.webp",620,[10,399,400,401,404,405,108],{},"You can turn a good reply you or the assistant wrote into a template with ",[14,402,403],{},"Save as template"," at the bottom of the menu; the visitor's name automatically becomes ",[235,406,295],{},[18,408,410],{"id":409},"good-to-know","Good to know",[89,412,413,416,419],{},[92,414,415],{},"Messages aren't deleted; archive the ones you don't need.",[92,417,418],{},"Visitors' email replies go to your own email address, not to the inbox.",[92,420,421,422,426],{},"Seeing the inbox, replying and confirming appointments are separate permissions. Set your teammates' permissions on the ",[56,423,425],{"href":424},"\u002Fen\u002Fguides\u002Forganization\u002Fmembers-and-roles","Members and roles"," screen.",{"title":428,"searchDepth":429,"depth":429,"links":430},"",2,[431,432,433,439,444],{"id":20,"depth":429,"text":21},{"id":63,"depth":429,"text":64},{"id":153,"depth":429,"text":154,"children":434},[435,437,438],{"id":193,"depth":436,"text":194},3,{"id":241,"depth":436,"text":242},{"id":270,"depth":436,"text":271},{"id":299,"depth":429,"text":300,"children":440},[441,442,443],{"id":317,"depth":436,"text":318},{"id":348,"depth":436,"text":349},{"id":379,"depth":436,"text":380},{"id":409,"depth":429,"text":410},"Read contact form messages and appointment requests in one place; reply by email, use templates and let the assistant draft your reply.","md",{},{"icon":449},"i-ph-tray","\u002Fen\u002Fguides\u002Fcustomers\u002Finbox",{"title":5,"description":445},"en\u002Fguides\u002F4.customers\u002F1.inbox","njkkJAmsceH6sDx-hPpDxGr5vA8xca501xwlvEf0c4o",[455],{"title":456,"path":457,"stem":458,"children":459,"page":487},"En","\u002Fen","en",[460],{"title":461,"icon":462,"path":463,"stem":464,"children":465,"page":487},"User guide","i-ph-book-open","\u002Fen\u002Fguides","en\u002Fguides",[466,488,539,560,575,600,616],{"title":467,"icon":468,"path":469,"stem":470,"children":471,"page":487},"Getting started","i-ph-rocket-launch","\u002Fen\u002Fguides\u002Fgetting-started","en\u002Fguides\u002F1.getting-started",[472,477,482],{"title":473,"path":474,"stem":475,"icon":476},"Create your first site","\u002Fen\u002Fguides\u002Fgetting-started\u002Fcreate-your-site","en\u002Fguides\u002F1.getting-started\u002F1.create-your-site","i-ph-globe",{"title":478,"path":479,"stem":480,"icon":481},"Dashboard tour","\u002Fen\u002Fguides\u002Fgetting-started\u002Fpanel-tour","en\u002Fguides\u002F1.getting-started\u002F2.panel-tour","i-ph-compass",{"title":483,"path":484,"stem":485,"icon":486},"Your account","\u002Fen\u002Fguides\u002Fgetting-started\u002Faccount","en\u002Fguides\u002F1.getting-started\u002F3.account","i-ph-user-circle",false,{"title":489,"icon":490,"path":491,"stem":492,"children":493,"page":487},"Editor","i-ph-pencil-simple","\u002Fen\u002Fguides\u002Feditor","en\u002Fguides\u002F2.editor",[494,499,504,509,514,519,524,529,534],{"title":495,"path":496,"stem":497,"icon":498},"Editor tour","\u002Fen\u002Fguides\u002Feditor\u002Feditor-tour","en\u002Fguides\u002F2.editor\u002F1.editor-tour","i-ph-layout",{"title":500,"path":501,"stem":502,"icon":503},"Blocks and layouts","\u002Fen\u002Fguides\u002Feditor\u002Fsections","en\u002Fguides\u002F2.editor\u002F2.sections","i-ph-stack-plus",{"title":505,"path":506,"stem":507,"icon":508},"Editing text and images","\u002Fen\u002Fguides\u002Feditor\u002Ftext-and-images","en\u002Fguides\u002F2.editor\u002F3.text-and-images","i-ph-text-aa",{"title":510,"path":511,"stem":512,"icon":513},"Pages","\u002Fen\u002Fguides\u002Feditor\u002Fpages","en\u002Fguides\u002F2.editor\u002F4.pages","i-ph-files",{"title":515,"path":516,"stem":517,"icon":518},"AI assistant","\u002Fen\u002Fguides\u002Feditor\u002Fai-assistant","en\u002Fguides\u002F2.editor\u002F5.ai-assistant","i-ph-sparkle",{"title":520,"path":521,"stem":522,"icon":523},"Theme","\u002Fen\u002Fguides\u002Feditor\u002Ftheme","en\u002Fguides\u002F2.editor\u002F6.theme","i-ph-palette",{"title":525,"path":526,"stem":527,"icon":528},"Header and footer","\u002Fen\u002Fguides\u002Feditor\u002Fheader-and-footer","en\u002Fguides\u002F2.editor\u002F7.header-and-footer","i-ph-browser",{"title":530,"path":531,"stem":532,"icon":533},"Publishing and publish history","\u002Fen\u002Fguides\u002Feditor\u002Fpublishing","en\u002Fguides\u002F2.editor\u002F8.publishing","i-ph-rocket",{"title":535,"path":536,"stem":537,"icon":538},"Multiple languages","\u002Fen\u002Fguides\u002Feditor\u002Flanguages","en\u002Fguides\u002F2.editor\u002F9.languages","i-ph-translate",{"title":540,"icon":541,"path":542,"stem":543,"children":544,"page":487},"Content","i-ph-stack","\u002Fen\u002Fguides\u002Fcontent","en\u002Fguides\u002F3.content",[545,550,555],{"title":546,"path":547,"stem":548,"icon":549},"Collections","\u002Fen\u002Fguides\u002Fcontent\u002Fcollections","en\u002Fguides\u002F3.content\u002F1.collections","i-ph-squares-four",{"title":551,"path":552,"stem":553,"icon":554},"Blog","\u002Fen\u002Fguides\u002Fcontent\u002Fblog","en\u002Fguides\u002F3.content\u002F2.blog","i-ph-article",{"title":556,"path":557,"stem":558,"icon":559},"Media","\u002Fen\u002Fguides\u002Fcontent\u002Fmedia","en\u002Fguides\u002F3.content\u002F3.media","i-ph-images",{"title":561,"icon":562,"path":563,"stem":564,"children":565,"page":487},"Customers","i-ph-users-three","\u002Fen\u002Fguides\u002Fcustomers","en\u002Fguides\u002F4.customers",[566,567,570],{"title":5,"path":450,"stem":452,"icon":449},{"title":122,"path":58,"stem":568,"icon":569},"en\u002Fguides\u002F4.customers\u002F2.appointments","i-ph-calendar-check",{"title":571,"path":572,"stem":573,"icon":574},"Google business","\u002Fen\u002Fguides\u002Fcustomers\u002Fgoogle-business","en\u002Fguides\u002F4.customers\u002F3.google-business","i-ph-google-logo",{"title":576,"icon":577,"path":578,"stem":579,"children":580,"page":487},"Site management","i-ph-gear-six","\u002Fen\u002Fguides\u002Fsite-management","en\u002Fguides\u002F5.site-management",[581,586,591,596],{"title":582,"path":583,"stem":584,"icon":585},"Overview","\u002Fen\u002Fguides\u002Fsite-management\u002Foverview","en\u002Fguides\u002F5.site-management\u002F1.overview","i-ph-house",{"title":587,"path":588,"stem":589,"icon":590},"Site analytics","\u002Fen\u002Fguides\u002Fsite-management\u002Fanalytics","en\u002Fguides\u002F5.site-management\u002F2.analytics","i-ph-chart-line-up",{"title":592,"path":593,"stem":594,"icon":595},"Connect your own domain","\u002Fen\u002Fguides\u002Fsite-management\u002Fcustom-domain","en\u002Fguides\u002F5.site-management\u002F3.custom-domain","i-ph-globe-hemisphere-west",{"title":597,"path":598,"stem":599,"icon":577},"Site settings","\u002Fen\u002Fguides\u002Fsite-management\u002Fsite-settings","en\u002Fguides\u002F5.site-management\u002F4.site-settings",{"title":601,"icon":602,"path":603,"stem":604,"children":605,"page":487},"Cards and QR menus","i-ph-qr-code","\u002Fen\u002Fguides\u002Fcards-and-menus","en\u002Fguides\u002F6.cards-and-menus",[606,611],{"title":607,"path":608,"stem":609,"icon":610},"Digital business card","\u002Fen\u002Fguides\u002Fcards-and-menus\u002Fcards","en\u002Fguides\u002F6.cards-and-menus\u002F1.cards","i-ph-identification-card",{"title":612,"path":613,"stem":614,"icon":615},"QR menu","\u002Fen\u002Fguides\u002Fcards-and-menus\u002Fmenus","en\u002Fguides\u002F6.cards-and-menus\u002F2.menus","i-ph-fork-knife",{"title":617,"icon":618,"path":619,"stem":620,"children":621,"page":487},"Team and organization","i-ph-buildings","\u002Fen\u002Fguides\u002Forganization","en\u002Fguides\u002F7.organization",[622,624],{"title":425,"path":424,"stem":623,"icon":562},"en\u002Fguides\u002F7.organization\u002F1.members-and-roles",{"title":625,"path":626,"stem":627,"icon":618},"Organization settings and billing","\u002Fen\u002Fguides\u002Forganization\u002Forganization-settings","en\u002Fguides\u002F7.organization\u002F2.organization-settings",[629,631],{"title":556,"path":557,"stem":558,"description":630,"icon":559,"children":-1},"Every image you've uploaded to your site in one place; bulk uploads, copying image URLs and deleting.",{"title":122,"path":58,"stem":568,"description":632,"icon":569,"children":-1},"Enter your services and working hours; visitors pick a free time on your site and request an appointment, and you confirm it from the calendar.",1790889521609]