[{"data":1,"prerenderedAt":676},["ShallowReactive",2],{"guide-\u002Fen\u002Fguides\u002Fcustomers\u002Fappointments":3,"guide-navigation-guides_en":497,"guide-surround-\u002Fen\u002Fguides\u002Fcustomers\u002Fappointments":671},{"id":4,"title":5,"body":6,"description":488,"extension":489,"meta":490,"navigation":491,"path":493,"seo":494,"stem":495,"__hash__":496},"guides_en\u002Fen\u002Fguides\u002F4.customers\u002F2.appointments.md","Appointments",{"type":7,"value":8,"toc":469},"minimark",[9,13,21,26,36,43,61,65,71,82,87,94,120,127,134,138,141,147,165,174,178,184,217,220,224,234,240,243,247,254,260,263,281,284,288,294,301,315,321,332,336,342,400,406,410,420,427,430,437,443,447,454,458],[10,11,12],"p",{},"With online booking, visitors pick a service, a day and a free time on your site and request an appointment. The request waits for your approval; when you confirm or decline it, the visitor gets an email. It suits any business that works by appointment: salons, clinics, workshops, tastings.",[10,14,15,16,20],{},"Booking takes three steps to set up: add your services, check your working hours, and add the ",[17,18,19],"strong",{},"Appointment"," block to your site.",[22,23,25],"h2",{"id":24},"the-appointments-screen","The Appointments screen",[10,27,28,29,31,32,35],{},"Press ",[17,30,5],{}," in the sidebar. Appointments open in a full-screen calendar. If you haven't added any services yet, an ",[17,33,34],{},"Online booking is not open yet"," notice appears at the top.",[10,37,38],{},[39,40],"img",{"alt":41,"src":42},"The Appointments screen: the Online booking is not open yet notice and an empty calendar","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F01-appointments-setup.webp",[10,44,45,46,49,50,53,54,57,58,60],{},"The left panel has the ",[17,47,48],{},"New"," button, a small calendar, the ",[17,51,52],{},"Awaiting approval"," list, filters for what the calendar shows and, at the bottom, ",[17,55,56],{},"Booking settings",". To get back to the dashboard, press the back arrow next to the ",[17,59,5],{}," title in the top left.",[22,62,64],{"id":63},"set-up-booking","Set up booking",[10,66,67,68,70],{},"Open ",[17,69,56],{},". The settings are on three tabs.",[10,72,73],{},[74,75],"video",{"src":76,"poster":77,"controls":78,"muted":78,"playsInline":78,"preload":79,"width":80,"height":81},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fappointment-settings.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fappointment-settings-poster.webp",true,"metadata",1600,1000,[83,84,86],"h3",{"id":85},"services","Services",[10,88,89,90,93],{},"The services visitors can choose. Press ",[17,91,92],{},"Add service"," and fill in:",[95,96,97,104,110],"ul",{},[98,99,100,103],"li",{},[17,101,102],{},"Service name:"," \"Cake tasting\", \"Sourdough workshop\" and so on.",[98,105,106,109],{},[17,107,108],{},"Duration (minutes):"," Free times are calculated from this.",[98,111,112,115,116,119],{},[17,113,114],{},"Price"," and ",[17,117,118],{},"Short description:"," Optional; visitors see them when picking the service.",[10,121,122],{},[39,123],{"alt":124,"src":125,"width":126},"The Services tab: Cake tasting and Sourdough workshop","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F02-services.webp",552,[10,128,129,130,133],{},"The ",[17,131,132],{},"Show on site"," switch hides a service temporarily without deleting it. Use the arrows to change the order of the services.",[83,135,137],{"id":136},"working-hours","Working hours",[10,139,140],{},"The hours appointments can be booked, day by day. By default, weekdays 9:00–18:00 and Saturday 10:00–16:00 are open, and Sunday is closed.",[10,142,143],{},[39,144],{"alt":145,"src":146,"width":126},"The Working hours tab: time ranges for each day","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F03-hours.webp",[95,148,149,152,159],{},[98,150,151],{},"To close a day, turn off its switch.",[98,153,154,155,158],{},"For a lunch break, add a second range to that day with ",[17,156,157],{},"Add range"," (9:00–12:00 and 13:00–18:00, for example).",[98,160,161,164],{},[17,162,163],{},"Copy to weekdays"," copies a day's hours to the other weekdays.",[10,166,167,168,173],{},"The hours are in your site's time zone; change the time zone in ",[169,170,172],"a",{"href":171},"\u002Fen\u002Fguides\u002Fsite-management\u002Fsite-settings","Site settings",".",[83,175,177],{"id":176},"rules","Rules",[10,179,180],{},[39,181],{"alt":182,"src":183,"width":126},"The Rules tab: start times, earliest, up to how many days ahead and contact details","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F04-rules.webp",[95,185,186,192,202,208],{},[98,187,188,191],{},[17,189,190],{},"Start times:"," How far apart the times offered to visitors are. With 30 minutes, 9:00, 9:30, 10:00… are shown.",[98,193,194,197,198,201],{},[17,195,196],{},"Earliest:"," How far ahead appointments must be booked. For example, with ",[17,199,200],{},"2 hours ahead",", nobody can book an appointment half an hour from now.",[98,203,204,207],{},[17,205,206],{},"Up to how many days ahead:"," How many days from today can be booked.",[98,209,210,115,213,216],{},[17,211,212],{},"Phone",[17,214,215],{},"Email:"," Shown in emails to visitors; if a visitor replies to the email, the reply goes to this address.",[10,218,219],{},"Settings take effect as soon as they're saved; there's no need to publish.",[22,221,223],{"id":222},"add-the-appointment-block-to-your-site","Add the Appointment block to your site",[10,225,226,227,230,231,173],{},"In the editor, open the page where you want people to book (the home page or a separate booking page) and add ",[17,228,229],{},"Add block > Contact > Appointment",". Write the title and description, then press ",[17,232,233],{},"Publish",[10,235,236],{},[39,237],{"alt":238,"src":239},"The Appointment block in the editor: Book a Tasting","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F05-appointment-section.webp",[10,241,242],{},"In the editor, the block shows a sample view; the real services and free times appear on the live site.",[22,244,246],{"id":245},"how-visitors-book","How visitors book",[10,248,249,250,253],{},"The visitor picks a service, a day and one of the free times, enters their name, phone and email, adds a note if they like and presses ",[17,251,252],{},"Request appointment",". Closed days and taken times can't be selected.",[10,255,256],{},[74,257],{"src":258,"poster":259,"controls":78,"muted":78,"playsInline":78,"preload":79,"width":80,"height":81},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fvisitor-booking.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fvisitor-booking-poster.webp",[10,261,262],{},"When a request comes in:",[95,264,265,268,271],{},[98,266,267],{},"The visitor gets a \"request received\" email.",[98,269,270],{},"You get a \"new appointment request\" email.",[98,272,273,274,276,277,173],{},"The request shows in the calendar, striped yellow, as ",[17,275,52],{},", and also lands in the ",[169,278,280],{"href":279},"\u002Fen\u002Fguides\u002Fcustomers\u002Finbox","Inbox",[10,282,283],{},"A pending request holds its time: nobody else can take that slot until you've looked at it. Even if two people pick the same time at the same moment, no double booking happens.",[22,285,287],{"id":286},"confirm-requests","Confirm requests",[10,289,290,291,293],{},"Click the request in the calendar or in the ",[17,292,52],{}," list in the left panel. The window that opens shows the service, the time, the visitor's details and note.",[10,295,296],{},[39,297],{"alt":298,"src":299,"width":300},"Appointment details: Confirm and Decline buttons","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F07-appointment-detail.webp",432,[95,302,303,309],{},[98,304,305,308],{},[17,306,307],{},"Confirm:"," The appointment is confirmed and the visitor gets a confirmation email.",[98,310,311,314],{},[17,312,313],{},"Decline:"," The visitor gets an email saying the request couldn't be met, and the time opens up again.",[10,316,317],{},[74,318],{"src":319,"poster":320,"controls":78,"muted":78,"playsInline":78,"preload":79,"width":80,"height":81},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fconfirm-appointment.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fconfirm-appointment-poster.webp",[10,322,323,324,327,328,331],{},"You can cancel a confirmed appointment with ",[17,325,326],{},"Cancel appointment","; the visitor gets a cancellation email. ",[17,329,330],{},"Delete"," removes the appointment permanently without emailing anyone; if you want to let the visitor know, cancel it first.",[22,333,335],{"id":334},"use-the-calendar","Use the calendar",[10,337,338],{},[39,339],{"alt":340,"src":341},"The weekly calendar: confirmed, pending and blocked times","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F06-calendar-week.webp",[95,343,344,362,377,380],{},[98,345,346,347,350,351,115,354,357,358,361],{},"Switch between ",[17,348,349],{},"Day",", ",[17,352,353],{},"Week",[17,355,356],{},"Month"," in the top right; use the arrows to go back and forward, and ",[17,359,360],{},"Today"," to come back to today.",[98,363,364,365,368,369,372,373,376],{},"Colors: ",[17,366,367],{},"awaiting approval"," is striped yellow, ",[17,370,371],{},"confirmed"," is colored and ",[17,374,375],{},"blocked time"," is gray; declined and cancelled appointments are struck through (you can show them with the filters).",[98,378,379],{},"Hours outside your working hours are shaded.",[98,381,382,383,387,388,391,392,395,396,399],{},"Keyboard shortcuts: ",[384,385],"kbd",{"value":386},"T"," today, ",[384,389],{"value":390},"D"," day, ",[384,393],{"value":394},"W"," week, ",[384,397],{"value":398},"M"," month, arrows for previous and next.",[10,401,402],{},[39,403],{"alt":404,"src":405},"The monthly calendar","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F10-calendar-month.webp",[22,407,409],{"id":408},"add-appointments-taken-by-phone","Add appointments taken by phone",[10,411,412,413,416,417,419],{},"Add appointments you take by phone or in person to the calendar too, so that time doesn't show as free on your site. Choose ",[17,414,415],{},"Add appointment"," from the ",[17,418,48],{}," menu in the left panel, or click a free time in the calendar.",[10,421,422],{},[39,423],{"alt":424,"src":425,"width":426},"The New menu: Add appointment and Block time (busy)","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F08-new-menu.webp",420,[10,428,429],{},"Enter the day, start and end time, the service and the customer's name. Appointments added from the dashboard are confirmed straight away, and no email is sent to the customer.",[10,431,432],{},[39,433],{"alt":434,"src":435,"width":436},"The Add appointment window","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002F09-add-booking.webp",504,[10,438,439],{},[74,440],{"src":441,"poster":442,"controls":78,"muted":78,"playsInline":78,"preload":79,"width":80,"height":81},"https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fadd-booking.mp4","https:\u002F\u002Fmedia.bunnyrain.com\u002Fguides\u002Fen\u002Fappointments\u002Fadd-booking-poster.webp",[83,444,446],{"id":445},"block-time","Block time",[10,448,449,450,453],{},"For time off, holidays, breaks or an errand, choose ",[17,451,452],{},"New > Block time (busy)",". Nobody can book during blocked time. There's no separate holiday setting; block those days this way.",[22,455,457],{"id":456},"good-to-know","Good to know",[95,459,460,463,466],{},[98,461,462],{},"Only one appointment can be booked at a time. Two staff members taking separate appointments at the same time isn't supported yet.",[98,464,465],{},"Visitors don't get reminder emails, and they can't cancel their appointment themselves; they call you.",[98,467,468],{},"On multilingual sites, service names are shown in the main language.",{"title":470,"searchDepth":471,"depth":471,"links":472},"",2,[473,474,480,481,482,483,484,487],{"id":24,"depth":471,"text":25},{"id":63,"depth":471,"text":64,"children":475},[476,478,479],{"id":85,"depth":477,"text":86},3,{"id":136,"depth":477,"text":137},{"id":176,"depth":477,"text":177},{"id":222,"depth":471,"text":223},{"id":245,"depth":471,"text":246},{"id":286,"depth":471,"text":287},{"id":334,"depth":471,"text":335},{"id":408,"depth":471,"text":409,"children":485},[486],{"id":445,"depth":477,"text":446},{"id":456,"depth":471,"text":457},"Enter your services and working hours; visitors pick a free time on your site and request an appointment, and you confirm it from the 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organization","i-ph-buildings","\u002Fen\u002Fguides\u002Forganization","en\u002Fguides\u002F7.organization",[663,667],{"title":664,"path":665,"stem":666,"icon":605},"Members and roles","\u002Fen\u002Fguides\u002Forganization\u002Fmembers-and-roles","en\u002Fguides\u002F7.organization\u002F1.members-and-roles",{"title":668,"path":669,"stem":670,"icon":659},"Organization settings and billing","\u002Fen\u002Fguides\u002Forganization\u002Forganization-settings","en\u002Fguides\u002F7.organization\u002F2.organization-settings",[672,674],{"title":280,"path":279,"stem":610,"description":673,"icon":611,"children":-1},"Read contact form messages and appointment requests in one place; reply by email, use templates and let the assistant draft your reply.",{"title":614,"path":615,"stem":616,"description":675,"icon":617,"children":-1},"Connect your business on Google Maps to your site; show your rating and reviews on the site, and bring over your address, phone, opening hours and photos in one click.",1790889521609]